Customer Request Management

Our client’s customers can be extremely demanding of FTA and other origin documents, etc. We have designed our customer request management process to efficiently log each request received, the number of parts/items requested, and the due date of each request. Keeping detailed documentation of customer requests, completion status, and communication history is key to a well-run customer request management process. Our team members are trained to be highly responsive and attentive to the customer’s requests.

We take great care of our client’s customers!

Highly responsive to customer demands

Well documented request and response communications for future reference

Active management of all outstanding requests to meet deadlines

Respectful team members to represent our client’s with their customers